Highly recommend bypassing this place for any sxs needs. I placed an order with them the week before Easter for some sand tires and wheels. I was hoping to have them for Easter as that is our season opener for dune season. The order was just over $1500. I had not heard anything regarding my order by Friday and called. I was told they were waiting on the tires and the truck would arrive that day. The order would then be shipped on Monday. Ok, there goes the Easter trip. Tuesday, still no conformation on shipping so I call again. They are still waiting on the tires. I went ahead and cancelled the order. 3 weeks later, no refund. I received an email conformation for the cancelation though. Over the 3 weeks I made several calls and was told that the refund would take 3-5 business days. Then it was 5-7. Then the 3rd call was told 7-10. Now I feel as if someone’s blowing smoke you know where. I tried one final time and was told it was refunded and it’s my financial institutions problem. I called my bank and was told to come in and fill out a form and they would take care of it. This was 2 weeks ago. I just got off the phone with the bank and was informed that a notice has been sent to sxsperformance and they have failed to respond.
Seems that this is normal business practice.
I will note that this isn’t the first time I have done, or tried to, do business with them. 5 yrs ago, I ordered a part from them on a Black Friday sale. It took 5 weeks to get my item. I have met some of the folks at a rally and they seemed to be great people and was willing to give them another chance. What a mistake. I find it poor business practice to sell an item you don’t even stock and not notify the customer. I hope nobody else runs into this problem, but I will never do business with this joke of a company again, and will warn off anyone who is considering them.

Utah RZR Rentals

whence